FAQ

HOW LONG WILL MY ORDER TAKE?

Standard UK mail delivery service can take between 2-4 working days and international deliveries can take up to 2-7 working days dependant on location. We aim to send out your products as soon as possible. Please contact us via the contact us page if you have not received your delivery within two weeks of placing your order and within the timescales stated above.

 

HOW DO YOU SHIP MY ORDER?

UK Orders:

Will be shipped 1st Class Royal Mail 

Worldwide Orders:

These will be shipped via Parcel Force's Global Priority service. Tracking information will be sent to the mobile number or email address that has been provided upon checkout.

WILL MY ORDER INCUR CUSTOMS CHARGES?

Orders being sent outside of the EU may be subject to custom charges for importing goods, which will not be included in the shipping fee. Countries have varying regulations on charges for imports, so we advise you research these before placing an order on Riot Apparel. We cannot cover these import charges.

 

CAN I CHANGE MY ORDER OR DETAILS?

Yes, but we request that these changes are made within 12 hours of placing your order otherwise we cannot guarantee it will be amended before your order is prepared and dispatched.

 

DO YOU SEND DISPATCH EMAIL NOTIFICATIONS?

Yes, you will receive a dispatched email to the email address provided to us at checkout.

 

OUR RETURNS POLICY

You can return or exchange any item from Riot Apparel within 14 days of receiving your purchase as long as it is returned to us in its original condition. Please ensure you print, complete and enclose the returns form inside your package, which can be downloaded below. Please note, if the returns form is not enclosed we cannot process your request.

Download Return Form Here 

All goods will be inspected upon return.

Please return your item to the PO Box address listed below, which can also be found on the returns form.

PO Box 353

Rainham

RM13 0DG

 

DO YOU COVER RETURNS COSTS?

No, unfortunately, we do not cover the costs of returning/exchanging items. All returns should be paid for by the customer, and we cannot be held accountable for any returns/exchanges that get lost or damaged in transit and therefore advise that they are sent via tracked mail.

If you have any questions or concerns, please feel free to contact us via our contact us page and we will get back to you as soon as possible.